INSURANCE CLAIMS PROCEDURE IN KENYA
Accidents do happen, and we want to be sure you and anyone else involved are safe from harm. With us we ensure your insurance claim is simplified and
settled as soon as possible.
Our claims team comprises hands-on professionals working within an ICT-enabled environment to ensure accuracy and speed. This allows us to manage claims by drawing on local, first-hand knowledge of risks, policy forms, business practices, as well as legal and regulatory issues.
NOTE FOR ALL INSURANCE CLAIMS
To ensure the best experience possible, please download printable PDFs on a desktop or tablet device.
Don't make voluntary payments, obligations or expenses outside of emergency first aid.
As an insurance broker, our aim is to ensure speedy claims settlement. The following will help in the speedy settlement of your insurance claim:
Take full details of the nature of loss.
Open a file and keep all documents pertaining to this claim in one place for future reference.
Take photographs and or Draw diagrams to explain.
Take contacts of witnesses.
More details eases settlement.
Fill in a claim form.
Fill a police abstract form
Settling a Claim
We'll pay to repair, replace, or furnish the agreed upon actual cash value of your property, subject to the terms and conditions of your policy.
If applicable, check with your lien holder (if you've financed or owe money on a car) about how they handle claim payment; we may be required to protect
them as well.
Replacement Parts Promises
We're committed to your satisfaction regarding new non-original equipment manufacturer (non-OEM) and recycled parts used in the repair of your vehicle.